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Products/Mobile Surveys

Ask thousands. Hear back in minutes.

Polls, questionnaires, and feedback surveys that run over SMS and USSD — so every member, customer, and citizen can answer from the phone already in their pocket.

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Channels: SMS + USSD
2
Channels: SMS + USSD
Question types
4+
Question types
Results & winners
Live
Results & winners

SACCO_YETU

Q1. Which service should we improve first? 1. Mobile loans 2. Dividend payouts 3. Branch service 4. The mobile app
1
Q2. How satisfied are you overall? 1. Very 2. Somewhat 3. Not at all
1
Asante! Your feedback has been recorded.

Live results · Q1

Mobile loans46%
Dividends28%
Branch16%
App10%

What's included

From question one to a decision

Design the survey, test it on yourself, launch it to the right people at the right time, and read the results without a spreadsheet marathon.

Polls & questionnaires

One-question polls, multi-step questionnaires, or long-form feedback — the same builder handles all of them.

Rich question types

Yes/no, single choice, multiple choice, open text, and numeric — with options auto-numbered so respondents just reply 1, 2, or 3.

Runs over SMS

Questions arrive as texts and answers come back as replies. Respondents answer at their own pace, on any handset.

Runs over USSD

Attach the survey to a USSD code for a guided dial-in session — perfect for voting and structured registration.

Whitelists & date windows

Limit responses to a defined list of numbers, and open or close the survey on a schedule. Only the right people answer, only when it counts.

Live results & winners

Per-question breakdowns with vote counts, percentages, and the leading option flagged — polls declare their own winner.

Full transcripts

Open any respondent's session and read the complete question-and-answer conversation, timestamped.

CSV exports

Pull every response out to CSV for deeper analysis or donor reporting — one click, no copy-paste.

Test before launch

A built-in simulator lets you answer your own survey end-to-end while it's still a draft. Real traffic only reaches active surveys.

Results

Polls that declare their own winner

Every question gets a live breakdown: how many picked each option, what share that is, and which option leads. When the board asks “so what did members say?”, the answer is one screen.

  • Per-option counts and percentages, updating live
  • Leading option flagged automatically
  • Multiple-choice picks counted individually
  • Drill into any respondent's full transcript

Which service should we improve first?

3,412 answers
Mobile loans46%
Dividend payouts28%
Branch service16%
The mobile app10%

Multiple-choice picks are counted per option — ties and winners are obvious at a glance.

Channels

Meet respondents on the channel they already use

The same survey can run as an SMS conversation or a dialled USSD session. Choose per audience: SMS for reach and convenience, USSD for guided, real-time flows like elections.

  • SMS: reply-based, answer any time
  • USSD: guided dial-in session, instant completion
  • One results dashboard regardless of channel

Over SMS

Questions arrive as texts; answers come back as replies. Works anywhere, any time, on any phone — respondents answer at their own pace.

Over USSD

Attach the survey to a USSD code and respondents dial in for a guided, step-by-step session — ideal for voting and structured intake.

Same survey, same results dashboard — the channel is just a delivery choice.

Question design

Questions that answer themselves correctly

Options are numbered automatically, multiple-choice explains its own format, and answers are validated as they arrive — so your data comes back clean, not as free-text chaos you have to decode later.

  • Auto-numbered options — respondents reply with a digit
  • Multi-select with a clear “1,3” format hint
  • Numeric questions reject non-numbers politely
  • Answers stored as the option label, not a cryptic code
Yes / No

Did you attend last year's AGM?

1. Yes 2. No

Single choice

Preferred meeting day?

1. Sat 2. Sun 3. Weekday

Multiple choice

Which products do you use?

Pick several with commas, e.g. 1,3

Open & numeric

Any other feedback?

Free text or numbers-only

Launch control

Nothing goes live until you say so

Drafts are invisible to the public. Test the full flow in the simulator, tighten the audience with whitelists and date windows, then activate deliberately.

  • Simulator runs the real survey engine, safely
  • Edits to a live survey route back through review
  • Whitelists and windows scope exactly who answers, when

Before anyone real answers

  1. 1

    Draft your questions

    Reorder, edit, and refine freely while the survey is a draft.

  2. 2

    Walk it in the simulator

    Answer your own survey end-to-end exactly as a respondent would.

  3. 3

    Scope the audience

    Whitelist specific numbers and set a start/end window if you need one.

  4. 4

    Activate

    Only then does real traffic reach it — drafts never leak to the public.

How it works

Live in four steps

1

Build the survey

Add questions of any type; options number themselves automatically.

2

Test it on yourself

Run the whole flow in the simulator while it's still a draft.

3

Pick channel & audience

SMS or USSD, everyone or a whitelist, always-on or a date window.

4

Launch & read results

Watch answers, winners, and transcripts arrive live — export to CSV any time.

Use cases

What teams build with it

SACCO member polls & AGM votesPatient satisfaction surveysCustomer feedback (NPS-style)NGO monitoring & evaluationEvent RSVPs & votesStaff pulse checksMarket research

FAQ

Common questions

What question types are supported?+

Yes/no, single choice, multiple choice, open text, and numeric. Choice options are auto-numbered so respondents simply reply with a digit — and multi-select answers use a simple comma format like “1,3”.

Should I run my survey over SMS or USSD?+

SMS is best for reach — respondents answer whenever they see the text. USSD is best for guided, real-time flows like elections or registration, where the respondent completes everything in one dialled session. The same survey and results dashboard work for both.

Can I restrict who responds?+

Yes. Whitelist a specific set of phone numbers (say, your registered members) and optionally set a start and end date. Outside that list or window, the survey simply doesn't respond.

How do I see the results?+

Live, per question: option counts, percentages, and the current leader. You can open any individual's full conversation transcript, and export everything to CSV whenever you need the raw data.

Can I test the survey before members see it?+

Yes — the built-in simulator runs your draft end-to-end exactly as a respondent would experience it. Real phone traffic only ever reaches surveys you've explicitly activated.

Pairs well with

USSD

Give your survey a dialled front door — guided sessions on every handset.

Explore

Bulk SMS

Invite your whole audience to the survey with a personalised campaign.

Explore

Shortcodes

Let respondents opt in by texting a keyword before the questions begin.

Explore

Your next decision deserves real data

Build a poll in minutes, test it on your own phone, and put the question to thousands. The tally takes care of itself.

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Mobile Sasa

A product of Bitwise Digital Solutions Ltd.
Communication on steroids, since 2015.

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