Own the number your customers text
Turn SMS into a two-way channel. A shortcode with smart keywords captures leads, runs competitions, answers FAQs instantly, and pipes every inbound message into your systems.
- Dedicated or shared
- 2 ways
- Dedicated or shared
- To launch a keyword
- Days
- To launch a keyword
- Auto-replies
- Instant
- Auto-replies
What's included
Inbound SMS, fully operational
Everything you need to receive, route, answer, and act on the messages your audience sends you.
Dedicated shortcodes
Your own memorable number — the kind that fits on a billboard and belongs to nobody else.
Shared-code keywords
Rent a keyword like NYUMBA or SHINDA on our shared shortcode and go live in days at a fraction of the cost.
Keyword routing
Each keyword is its own channel: different auto-reply, different destination, different campaign — on the same number.
Instant auto-replies
Respond to every text within a second — confirmations, price lists, entry receipts — even at 2 a.m.
Portal inbox
Every inbound message lands in a searchable inbox in your dashboard, grouped and timestamped.
Webhooks to your systems
Forward inbound traffic to your own endpoint in real time and let your CRM, ERP, or bot take it from there.
Opt-in & STOP compliance
Keyword opt-ins are recorded, STOP requests hit your blacklist automatically, and every future send honours them.
Competitions & promotions
Collect entries by keyword, capture the details in each text, and export the entry list when it's time to draw.
Feeds your other channels
Keyword opt-ins can flow straight into contact groups — ready for campaigns, surveys, and WhatsApp follow-ups.
Keywords
One number, a keyword for every campaign
Keywords split a single shortcode into many channels. Sales leads text NYUMBA, competition entries text SHINDA, support texts MSAADA — each with its own reply and its own routing.
- Unlimited campaigns on one number
- Per-keyword auto-replies and destinations
- Rent on the shared code or run your own
- Add and retire keywords from the portal, instantly
Keywords on 40770
Shared shortcodeLead capture → sales team
Price list auto-reply
Competition entries
Support inbox + webhook
Rent a keyword on our shared code and be live in days — or run your own dedicated code.
Two-way
See every message. Act on every message.
Inbound texts appear in your portal inbox the moment they arrive — and, if you want, hit your own webhook at the same time. Reply from the portal or let your systems respond automatically.
- Real-time inbox with search and export
- Webhook forwarding with keyword and sender details
- Reply directly or automate the response
Inbound messages
NYUMBA
SHINDA Mary Wanjiku Nakuru
BEI
Compliance
Consent that manages itself
Kenya's data protection rules expect provable opt-in and honoured opt-out. A shortcode gives you both by construction: the keyword text is the consent record, and STOP is enforced platform-wide.
- Timestamped opt-in trail for every subscriber
- STOP → blacklist → excluded everywhere, automatically
- One consent list shared across SMS, campaigns & API
Opt-in on record
Every keyword text is a documented, timestamped opt-in — your consent trail builds itself as your list grows.
STOP handled automatically
An opt-out lands the number on your blacklist instantly, and every future send — campaign or API — skips it without you lifting a finger.
Two-way, one thread
Replies to your campaigns and keyword traffic live in one inbox, so conversations never fall between systems.
How it works
Live in four steps
Choose your number
Rent a keyword on our shared shortcode, or apply for a dedicated code of your own.
Set up keywords
Define each keyword's auto-reply and where its traffic should go.
Tell the world
Put “Text NYUMBA to 40770” on your ads, posters, packaging, and radio spots.
Capture & respond
Watch entries and leads stream into your inbox, webhook, and contact groups.
Use cases
What teams build with it
FAQ
Common questions
Should I get a dedicated shortcode or a shared keyword?+
Start with a keyword on our shared shortcode if you want to be live this week at a low monthly cost — it does everything a dedicated code does for your keyword. Choose a dedicated code when you want the number itself to be your brand, or when you need every keyword on it for yourself.
How fast are auto-replies?+
Effectively instant — the reply is dispatched the moment the inbound message hits the platform, typically within a second. Customers get their confirmation while the phone is still in their hand.
Can inbound messages reach my own system?+
Yes. Configure a webhook and every inbound message is forwarded to your endpoint in real time with the sender, keyword, and full text — ideal for CRMs, loyalty systems, and custom bots.
How do opt-outs work?+
When someone texts STOP, the number is blacklisted immediately and excluded from all future sends across the whole platform — campaigns, portal sends, and API alike. You don't have to maintain a separate suppression list.
Can I run a competition on a shortcode?+
Yes — it's one of the most popular uses. Entries arrive by keyword, the details in each text are captured with the entry, everyone gets an instant confirmation, and you export the entry list when it's time to pick winners.
Put a number on your next campaign
Reserve a keyword this week and start capturing the audience your advertising already reaches. We'll help you pick the right setup.