Our Bulk SMS service boasts a 98%+ delivery rate. We have direct connections with mobile network operators to ensure your messages are delivered promptly and reliably. You can also track delivery status in real-time through our dashboard.

Yes, our platform allows you to schedule SMS campaigns for future delivery. You can set the exact date and time for your messages to be sent, making it perfect for planned marketing campaigns, birthday wishes, or appointment reminders.

Our platform supports message personalization using merge fields. You can include recipient-specific information like names, account numbers, or any custom field from your contact list. Simply use the appropriate merge tags (e.g., {FirstName}, {AccountNumber}) in your message template, and our system will automatically replace them with the corresponding data for each recipient.

Setting up a USSD code typically takes 3-5 business days after we receive your application and requirements. This includes the time needed for approval from mobile network operators. For more complex USSD applications with multiple menu levels and integrations, it may take 1-2 weeks for complete setup and testing.

Yes, our USSD services can be integrated with your existing systems through our API. This allows for real-time data exchange between your USSD service and your database, CRM, or other business systems. Our technical team can assist with the integration process to ensure seamless operation.

Shortcodes are brief, memorable number sequences (typically 3-6 digits) used for two-way SMS communication. They're ideal for marketing campaigns, voting, and customer engagement. Long codes are standard phone numbers used for SMS, offering a more personal touch but with lower throughput. Shortcodes provide higher message volume capacity and better deliverability for mass messaging.

Yes, our shortcode service supports automated responses based on keywords. You can set up different responses for different keywords, allowing you to create interactive SMS campaigns, surveys, or information services. The system can also trigger different actions based on the received messages, such as adding contacts to specific groups or initiating workflows.

Our Bulk WhatsApp service supports various media types including text messages, images, videos, audio files, documents (PDF, DOC, XLS, etc.), location sharing, and contact cards. This versatility allows you to create rich, engaging content for your audience beyond simple text messages.

Yes, our WhatsApp Business API service is fully compliant with WhatsApp's official policies and guidelines. We are an authorized WhatsApp Business Solution Provider, ensuring that your business communications remain within the platform's terms of service. This includes adherence to message template approval processes and opt-in requirements.

To upgrade your plan or purchase more credits, simply log into your MobileSasa account dashboard and navigate to the 'Billing' or 'Credits' section. There, you'll find options to purchase additional credits or upgrade your subscription plan. We accept various payment methods including M-Pesa, credit cards, and bank transfers. If you need assistance, our support team is available to help you choose the right plan for your needs.

Our support team is available 24/7 to assist you with any questions or issues. You can reach us through live chat on our website, email at [email protected], or by phone at +254 796 002 630. For technical support, we aim to respond within 1 hour during business hours and within 4 hours outside business hours.